Return & Refund Policy

30-Day Money-Back Guarantee

We want you and your pets to love our products. If you’re not satisfied, eligible items purchased directly from warcatpets.com can be returned within 30 days of receipt for a full refund.

1. Return Eligibility

To qualify for a return:

• The product must be undamaged, functional, and clean.

• All accessories, manuals, and original packaging must be included.

• Items returned in unclean or incomplete condition may be rejected for a refund.

Non-returnable items:

• Opened accessories.

• Note: Unopened accessories in original packaging may be returned at the customer’s expense.

2. Return Shipping

• Warcat covers return shipping costs for products with verified quality issues.

• Returns unrelated to product quality are the customer's responsibility.

• If the return is caused by consumer preference or mistake, shipping fees will be based on the carrier’s rate.

• If the item is damaged or incorrect due to our fault, Warcat will bear all related shipping costs.

• Undamaged products purchased directly through warcatpets.com may be returned within 30 days of receipt for a full refund. You only pay for return shipping and ship it yourself.

3. Returns Not Accepted

The Return & Refund Service will not apply if:

• The product was not purchased from warcatpets.com.

• Damage or malfunction is caused by improper installation, misuse, or unauthorized modification.

• The product is missing packaging, parts, or accessories, or is not in like-new condition.

• Labels, serial numbers, or security seals have been removed or tampered with.

• The return request is submitted after 30 days and the issue is not quality-related.

4. How to Request a Return

Please contact our Support Team before sending any product back.

• 📧 Email: warcat.official@outlook.com

When requesting a return, please provide:

1. Order ID

2. Reason for return

3. Photos or videos showing the product and its packaging

⚠️ IMPORTANT: Do not ship products without authorization — unauthorized returns cannot be processed. Once your request is approved, you’ll receive a return shipping label or return address with detailed instructions.

5. Return Address

The return address will be provided after your request is approved.

• Reference Address: Suite B, 1730 West Oak Commons, Marietta, GA, 30062

• Contact Person: Jane Wu

When returning an item, please ensure:

• All accessories are included.

• The item is clean, undamaged, and functional.

• The product is securely packed in its original packaging.

6. Refund Timeline

• Returned products are inspected within 3 business days of receipt.

• Refunds are processed within 7–10 business days after approval.

• Funds will be returned to your original payment method (credit card, PayPal, etc.), depending on your bank’s processing time.

7. Order Cancellations

• Orders are typically processed and shipped within 1–3 business days.

• You may cancel an order before shipment within the allowed cancellation time.

• Once an order has shipped, cancellation is not possible — please follow the return procedure instead.

8. Additional Notes

• Returns sent without prior authorization may not be accepted or refunded.

• Please ensure products are properly packaged to avoid damage during transit.

• Returns that arrive in poor, damaged, or unclean condition may be refused.

Need Help?

Our customer service team is happy to assist with any return or refund inquiries.

• 📧 Email: warcat.official@outlook.com

• 🕓 Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (PST)